What new safety measures have been put into place at your property? When more people come back, they plan to put up plexiglass as a barrier between us. We have cubicles, but I’m the only one here right now. I haven’t gone to the cafeteria or around the building as much, because I’m pregnant and just feel more comfortable staying in my own office. Right now, the phones are relatively quiet, so I’ve done a lot of catching up with groups who are rebooking for the future and confirming existing bookings for later in the year. It’s a lot quieter since there aren’t as many people here. None of our administrative assistants are back yet, so part of the reason that I came back this soon was to handle some of their duties, since I have experience with multiple systems. Right now, most of our sales and catering team isn’t back yet - so far, it is me, the directors who have been working throughout the pandemic, and one sales manager. What has changed the most since you have returned?

Witt recently shared with HSMAI her experience coming back to work and readjusting to the new normal. Lauren Witt, catering and conference services manager at MGM National Harbor in Oxon Hill, Maryland, is getting back into the swing of things, having returned to work at the beginning of July after being furloughed for several months. By Kaitlin Dunn, Writer, Hospitality Sales & Marketing Association International (HSMAI)